Shipping and Returns

Shipping

We ship U.S. orders via UPS, Monday through Friday during regular business hours. Orders are typically processed within 1–3 business days; holiday periods may require additional handling time.

Shipping charges are calculated at checkout based on package size and weight, destination, and applicable taxes. We currently ship only within the United States. A confirmation email with tracking information is sent after your order ships from our San Francisco store.

Carrier transit times may vary because of distance, weather, holidays, or other carrier conditions outside SF76’s control.

Returns

You have 14 days after delivery to request a return. Returned items must be unused, unworn, unwashed, with tags attached, and in their original packaging. The original receipt must be included.

• Only purchases made at sf-76.com are eligible for return by mail; in-store purchases must be returned to the store.
• Discounted items are final sale and cannot be returned or exchanged.
• Return shipping costs are the customer’s responsibility, and original shipping charges are non-refundable.

Before sending an item back, email info@sf-76.com within 14 days of delivery. Returns sent without prior approval will not be accepted. Approved refunds are issued to the original payment method; allow 3–5 business days after processing for the credit to appear.

Damaged or incorrect orders

Inspect your order when it arrives. If an item is defective or damaged, or if you received the wrong item, contact us immediately and include photos so we can review the issue.

Exceptions

Jewelry, books, food, personal-care goods, grooming products, and discounted items are final sale. Contact us before ordering if you are unsure whether a specific item is returnable.

Exchanges and return shipping

To exchange an item, return the original item after approval and place a separate order for the replacement. Use a trackable return service; SF76 is not responsible for an untracked return shipment that is lost or delayed.