UPS Ground shipping starts at $9.90 for orders up to 5 lb within the contiguous U.S. (excluding Alaska and Hawaii). Heavier orders, Alaska, and Hawaii have separate rates. Final shipping charges and taxes are confirmed at checkout.

We currently ship online orders within the United States and offer a convenient local pickup option at our San Francisco Japantown store when available at checkout.

Shipping

We ship domestic orders within the United States via UPS, Monday through Friday during regular business hours. Orders are typically processed within 1-3 business days, though holiday seasons may require additional handling time. Please allow this processing time before transit begins, including for expedited shipping.

Available shipping methods and rates are shown at checkout. UPS Ground and UPS 2nd Day Air are available for eligible mainland orders; Alaska and Hawaii have separate shipping options.

Shipping charges are calculated based on your order weight, destination, and selected shipping method. Alaska, Hawaii, and heavier orders have separate rates. Any applicable taxes are calculated separately and confirmed at checkout.

To check shipping before checkout, add your items to the cart, select “Estimate Shipping”, and enter your state and ZIP code. Estimates are for the items in your cart; final shipping and any taxes are confirmed at checkout.

Once your order departs from our San Francisco store, you will receive a confirmation email complete with tracking details. Please note that transit times may vary depending on distance, seasonal holiday volumes, weather, or other carrier conditions beyond our control.

Returns

If you need to make a return, please contact us at info@sf-76.com within 14 days of delivery to request a return authorization. Please note that returns sent back without prior approval cannot be accepted.

To be eligible for a return, items must be unused, unworn, unwashed, and in their original packaging with all tags attached and the original receipt included. Only purchases made directly on sf-76.com are eligible for return by mail; in-store purchases must be returned in person to our storefront.

Exclusions & Fees

Please note that discounted items are considered final sale and are not eligible for returns or exchanges. Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.

Once your return is received and approved, your refund will be issued to your original payment method. Please allow 3-5 business days after processing for the credit to appear on your account.

Damaged or Incorrect Orders

Please inspect your package upon delivery. If an item arrives defective, damaged, or incorrectly fulfilled, please reach out to us right away at info@sf-76.com. To help us resolve the issue quickly for you, please include a few clear photos of the items and packaging in your email. We will review the details immediately to make things right.

Non-Returnable Items & Exceptions

Certain categories are considered final sale and cannot be returned or exchanged. These include jewelry, books, food items, personal care goods, grooming products, and discounted items. If you are unsure whether a specific item is eligible for return, please feel free to contact us before placing your order—we are always happy to help.

Exchanges & Return Shipping

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

When mailing your return, we kindly ask that you use a trackable shipping service. Please note that we cannot be held responsible for untracked return shipments that are lost or delayed in transit.